HTC Incredible: Errors

Here is my conversation I had with HTC (just to reference):


Lately I have been getting a popup-alert message on my HTC Incredible reading:

The process has stopped unexpectedly. Please try again.

Then there is a button below that reads “Force close”. This is very annoying has me a bit worried. What is this process? Is it important? What does it do? What am I missing out on? Is my phone broken?

Can you please help with this error?


Dear Brian DiChiara,

You were having issues with an error message causing a process to stop unexpectedly on your HTC DROID Incredible. When you get this type of error message, this error indicates that a core program has not installed correctly so it leads to the device force closing any applications or programs that maybe affected by this process error. Unfortunately, there is only one way to clear up this issue and it would require a factory reset of your device. You should be aware that this procedure would delete all your personal information from the device memory.

Performing a factory reset using phone buttons
If you cannot turn on your phone or access the phone settings, you can still perform a factory reset by using the buttons on the phone.

1. With the phone turned off, press and hold the VOLUME DOWN button, and then briefly press the POWER button.
2. Wait for the screen with the 3Android images to appear, and then release the VOLUME DOWN button.
3. Press VOLUME DOWN to select CLEAR STORAGE, and then press POWER.
4. When asked to confirm, press VOLUME UP.

If this process error continues, the error message maybe affiliated with Facebook. If you are syncing Contacts and they update regularly with Facebook, there could be an issue with the application. I would recommend you clear the data within the application then soft reset your device.

1. Press Home > Menu > Settings > Applications > Manage Applications
2. Clear data from the Facebook application in “Manage applications”

To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number XXXXXXXXXXXXX.



5 Responses

  1. brian dichiara » Blog Archive » HTC Incredible Low Disk Space

    […] Now I’m starting to get mad. The article states that HTC told that user to perform a Hard Reset. I have already been told this once before by HTC over another issue that seems to have just “gone away”… (I can’t remember the exact error but it was something to the effect of “The process has stopped unexpectedly.” and continuously kept popping up randomly and didn’t seem to affect any functionality whatsoever. I managed to dig up the ticket to HTC). […]

  2. Jess

    Mine does the same and it’s driving me in insane. It closes everything down and I have to start again. Not only does it do that, occasionally it will decided to delete my entire Inbox, even my locked ones. The phone doesn’t tell me the memory is full but does it anyway. I’ve lost loads of ‘locked’ images due to this.

    I’m not inclined to completly re-set my phone


  3. James Beswick

    Thanks for the post – this is one of the few times I’ve seen the issue discussed.

    Unfortunately, I tried the factory reset twice and still have the same error occurring. I haven’t found any other information on the Internet regarding this problem and will probably have to put up with it until upgrading the phone.

  4. Beverly

    What’s funny about this is the fact that my Incredible had all of a sudden force close everything literally! Half of the time, I couldn’t answer a call or even make a call, due to everything force closing. I did a reset to the phone. I had did a backup so I would not lose my numbers. After the reset, I still get the error that you discuss. I never had that error until I did the reset. My apps and services that were loaded before the reset were all closing. I do seriously believe that I had to do the initial reset due to a virus. Of course, after the fact that I did reset the phone, my phone still has a trace on it. I did have Lookout Security on my phone and even though it scanned every time with no viruses, I still was attacked and couldn’t even begin to describe how…

  5. sudowhuuuut

    Home Screen>Menu>Accounts&Sync> turn off any syncs you don’t want (ex: News).
    If you choose to retain News, then at least go into it and delete unwanted feeds.
    If Facebook is listed, go into it and delete preferences

    Take note of which item are now set to sync.
    Exit Accounts&Sync.

    Menu>Applications>ManageApplications>All> Find each application you are syncing and delete caches, and possibly “clear data”. You may have to re-enter accounts if you clear (Ex: mail/gmail)

    Good Luck.

Write a Comment